1. Order cancellation
Use the order cancellation option where it is available. A cancellation request may require review, and an order that has already been packed, shipped or delivered may not be cancellable through the same flow.
2. Return requests
Where returns are offered for an item, submit the request through the relevant order/return flow and provide accurate details. Eligibility, required evidence, return instructions and decision timing may vary by item and circumstances.
3. Review and decision
Submitting a request does not by itself mean it is approved. TBH India or the responsible seller may review the request, order status and supporting information and communicate the decision or any further steps.
4. Refund processing
After a refund is approved, processing depends on the payment method and the relevant payment provider, bank or refund workflow. The time for funds to appear in an account is outside TBH India's direct control and may vary.
5. Original payment method and refund details
Refunds may be returned through the original payment route where supported. If additional bank or UPI details are requested for an eligible refund, provide them only through the authenticated website flow. Never provide an OTP, UPI PIN, card PIN or banking password.
6. Cash on delivery
For eligible cash-on-delivery refunds, you may be asked to submit payout/refund details and confirm ownership. Requests can remain pending until the details have been reviewed. Do not submit another person's account without authorisation.
7. Status updates and disputes
Use your order or request reference when contacting support. Keep return tracking or handover evidence if a return shipment is required.
8. Contact
For cancellation, return or refund enquiries, email info@tbhindia.in with your order ID and request reference, if available.
Last updated: 13 October 2026